Processing Times

Photo paper cards take approximately 2-3 business days of processing from order submittal.
Cardstock cards take approximately 4-5 business days of processing from order submittal.
If you selected the professional custom design service, please add that processing time onto the above processing times.
Shipping times are approximately 2-3 business days after the processing time. Details can be found here.

Professional Custom Design Process

If you don't want to use one of our online templates, we have professional graphic designers ready to create a custom design for you! Just submit your wording and photos using the online process and we will create a proof for you. With this procss you can mix and match designs, change colors of designs, change fonts and there is no charge for additional changes. For details about this process click here.

Once your order is submitted, you will receive a proof within 48 business hours. Your proofs will be emailed to you via our automated system but please check your junk mail folder as automated emails tend to get caught there often.

Once your final proof is approved by you, the order will be sent to print and our normal processing times (as stated above) apply.

Postage for mailing announcements and invitations

Almost all of our products require only one-stamp postage, with the exception of the square announcements and invitations. Please check with your local post office or visit usps.com for current postage rates to mail square envelopes.

Promo Codes

With our current internet pricing, you may use any current promo code. When we are having a promotional pricing event on a specific product, you will not be able to use an additional promo code. You may also only use one promo code at a time.

Gift Certificates

If you would like to purchase a gift certificate for a friend or family member, please give us a call! We offer gift certificates in any amount you would like and we can charge a credit card over the phone. Gift certificates that are not purchased or issued by us will expire within one year of the date that they were created. When using gift certificates on our site, partial amounts are not supported. So if you don't use all of your gift certificate amount, call us after the order and we will issue a new gift certificate for the difference.

Can I get my envelopes early?

Yes, you may either select this as an option when you are ordering your cards (if the processing time is too long for you or your custom design might take some time) or you may pre-order envelopes on the page where you select a design to purchase. With that process, you will get a credit on the envelopes you purchased for the future. Envelopes will be shipped USPS Priority Mail even if your card order is upgraded to Express.

How to Submit Photos

Most of the ordering process has specific places for you to upload photos to us, but you may always email photos to us at info@simplytoimpress.com. You mail also mail photos to us for a free scanning service. We will return your photos with your order but please make copies of your photos before sending them to us as we cannot guarantee their return.

Black and White or Sepia Photos

We can change any color photos to black and white or sepia coloring. We can also do minor "repair work" on your photos as well such as removing blemishes.

Color Matching

Please keep in mind that every computer monitor has different color calibration and your order may or may not be the exact color variations that you see on your monitor. If you are concerned about the coloring, please request a free hard copy proof (on all photo paper cards) to be mailed to you for your approval before your entire order is printed. There is a $5.00 fee for a hard copy proof of all press printed products and create your own cards.

Photo Licensing

If you had photos taken by a professional photographer you must get approval before reproducing these photos. Please fill out the photographer's release form on the link at the bottom of our website and have your photographer sign it. It is also acceptable for the photographer to give us their own release form. If this form is not sent with your order, we will assume that the photograph is your own property and legally yours to reproduce. There are copyright laws that protect the images of professional photographers, and any misuse of the images is strictly prohibited.

Mistakes and Printing Errors

If you received your order and there is a spelling mistake or error that simply wasn't caught, we can reprint the order at a discounted rate of 25% off your original price. If envelopes are not shipped with the 2nd order often times shipping costs are reduced as well. If the error was our fault (i.e. the final product was different than the approved proof) we will reprint at absolutely no charge to you.

Refund Policy

Sorry, but we are not able to offer refunds on these custom card orders - all sales are final. We take pride in carefully retouching, proofing, and printing each order and have built Simply to Impress Custom Designs with customer satisfaction as our number one priority. You may request a hard copy on any size order but strongly suggest that you have a hard copy mailed to you for orders of 75 or more cards. You are encouraged to have a few people proof read the proof before you approve it. After all- each of us are human- and therefore mistakes can be made. Please help us avoid any errors by thoroughly looking over your product proof. When you submit your payment, the sale has taken place; at that point there are no refunds.