Frequently Asked Questions

Print Options & Processing Times

We'll process your order within 2 business days (orders placed after 8 PM CST require one additional day processing time). If you selected the professional custom design service, please allow additional time to review the design. Details on available print options can be found here. All cards come with envelopes.

Shipping Methods and Estimated Delivery Times

Orders can be shipped within the United States and Canada and internationally. Standard-shipped orders will take only 3-5 business days to reach you. For more details click here.

Professional Custom Design Process

If you find that you wish to make changes to one of our design templates, we have professional graphic designers standing by, ready to create a custom design just for you! Once you've completed your card to the best of your ability, you'll be taken to a Preview page. At the bottom of that page you'll find a comments field where you can provide us with any instructions you like. With this process you can mix and match designs, change the colors of designs, change fonts and more. Our graphic design staff can custom create a unique card for you for just $25. For details about this process click here.

Whenever necessary, we provide you with a proof within 48 business hours. Your proofs will be emailed to you via our automated system, but please check your junk mail folder as automated emails tend to get caught there often.

Once your final proof is approved by you, the order will be sent to print and our normal processing times (as stated above) apply.

Pre-Ordering Your Envelopes

Just below the large thumbnail image of every design, adjacent to paper types and quantity options, you will find a link to pre-order as many envelopes as you want for $0.20 each. Simply click on the Pre-Order Envelopes Link to place an order and follow the easy-to-use payment instructions. At any time you may return to the My Orders page and click the Product Details Link in order to select a design. Once you've chosen a card, your pre-order envelope credit will be automatically applied during checkout. If you've already designed your card but forgot to click the Redeem link, simply enter the Pre-Order Invoice Number found in your shopping cart.

Card Sizes

Having trouble envisioning the sizes of our cards? Print out our Sizing Chart PDF.

Postage Required

Almost all of our products require only one-stamp postage; the exception is square announcements and invitations, which will require additional postage due to USPS regulations. Please check with your local post office or visit usps.com for current postage rates to mail square envelopes.

Promo Codes

You may use any promo code in combination with our current sitewide sale pricing. If a promo code is for 20% off + free shipping and the sitewide sale is for 20% off, that promo code will give you free shipping and the 20% discount, but does not combine discounts with the sitewide sale. You may also only use one promo code at a time.

Gift Certificates

If you would like to purchase a gift certificate for a friend or family member, please give us a call at 1-800-779-6177. We offer gift certificates in any denomination, and we can charge a credit card over the phone. Gift certificates that are not purchased or issued by us will expire within one year of the date that they were created. When using gift certificates on our site, partial amounts are not supported. So if you don't use all of your gift certificate amount, call us after the order, and we will issue a new gift certificate for the difference.

How to Submit Photos

You will actually upload your photos when creating your design and placing your order. If you need to send us a replacement photo for any reason, please contact customer care for instructions on how to send the new image.

Black and White or Sepia Photos

You can change any color photos to black and white or sepia coloring by using our online design tool. Our design staff can also do minor "repair work" on your photos as well such as removing blemishes.

Color Matching

Please keep in mind that every computer monitor has different color calibration, and your order may or may not be the exact color variations that you see on your monitor. If you are concerned about the coloring, please request a hard copy proof to be mailed to you for your approval before your entire order is printed. There is a $5.00 fee for a hard copy proof.

Refund Policy

We offer an unconditional money back guarantee on all orders. We want you to be 100% happy with your Simply to Impress experience.