Frequently Asked Questions
courtesy of LaurieL
Print Options & Processing Times
We'll process your order within 2 business days (orders placed after 7 PM CST require one additional day processing time. Orders containing die cut cards require one additional day to process.) If you selected the professional custom design service, please allow additional time to review the design. Details on available print options can be found here. All cards come with envelopes.
Shipping Methods and Estimated Delivery Times
Orders can be shipped within the United States and Canada and internationally. Standard-shipped orders will take only 3-5 business days to reach you. For more details click here.
Pre-Ordering Your Envelopes
Just below the large thumbnail image of every design, adjacent to paper types and quantity options, you will find a link to pre-order as many envelopes as you want for $0.20 each. Simply click on the Pre-Order Envelopes Link to place an order and follow the easy-to-use payment instructions. At any time you may return to the My Orders page and click the Product Details Link in order to select a design. Once you've chosen a card, your pre-order envelope credit will be automatically applied during checkout. If you've already designed your card but forgot to click the Redeem link, simply enter the Pre-Order Invoice Number found in your shopping cart.
Having trouble envisioning the sizes of our cards? Print out our Sizing Chart PDF.
Almost all of our products require only one-stamp postage; the exception is square announcements and invitations, which will require additional postage due to USPS regulations. Please check with your local post office or visit usps.com for current postage rates to mail square envelopes.
Voucher Offers & Promo Codes
You can use either one voucher or one promo code per transaction - discount offers can't be combined. If you forget to enter your discount code during your order checkout, don't worry! Simply contact us and we'll add any valid code to your order and credit you the difference. Please note that, unless otherwise stated, a promo code discount replaces any site wide discount. Sale amounts cannot be added together.
If you would like to purchase a gift certificate for a friend or family member, please give us a call at 1-800-779-6177. We offer gift certificates in any denomination, and we can charge a credit card over the phone. Gift certificates that are not purchased or issued by us will expire within one year of the date that they were created. When using gift certificates on our site, partial amounts are not supported. So if you don't use all of your gift certificate amount, call us after the order, and we will issue a new gift certificate for the difference.
How to Submit Photos
You will actually upload your photos when creating your design and placing your order. If you need to send us a replacement photo for any reason, please contact customer care for instructions on how to send the new image.
Black and White or Sepia Photos
You can change any color photos to black and white or sepia coloring by using our online design tool. Our design staff can also do minor "repair work" on your photos as well such as removing blemishes.
Please keep in mind that every computer monitor has different color calibration, and your order may or may not be the exact color variations that you see on your monitor. If you are concerned about the coloring, please request a hard copy proof to be mailed to you for your approval before your entire order is printed. There is a $5.00 fee for a hard copy proof.
We offer an unconditional money back guarantee on all orders. We want you to be 100% happy with your Simply to Impress experience.