I love the products...how do I order?

The ordering process is very simple. While viewing a design you will see the "add to cart" option. Once you add a design to your cart, you may continue shopping for coordinating items or proceed to checkout. When you checkout you will be asked basic information such as name, email, contact numbers, and shipping address. You will create a "client login" at this time which will be used throughout the processing of your order. You will not need to submit any information or pictures for your design during this process. This will give you time to think about the wording and photo's you would like to use for your design. After the checkout, you will be directed to payment submission. Upon completion of payment, your order process is complete. You will then be sent an email with a link where you will be able to upload your digital or scanned images and submit the unique information for your product. Once that information is received by our design team, we will start working on the proof. Once the proof is complete, you will be sent an email with a link where you may look at your proof. You will be able to sign off your approval to send the proof to print, or resubmit the proof with any change requests. After the proof is approved the item will be sent to print, and then promptly shipped. You will receive an email notification when your order is shipped. At any time you may login to our website with your email address and password to check the status of your order.

I am not very computer savvy....do I have to submit my order and photo's through the computer?

No, you may contact us at 1-800-779-6177 during our normal business hours of 10am – 4pm Central Time. Our office is open Monday through Friday. We will gladly take your order over the phone, and give you our mailing address where you may send payment and photos. While we strive to return all original photos with your final product, we cannot guarantee it. Please make sure to create copies of priceless photos before mailing them to us if you are concerned about the return policy.

The designs are so unique...what is your printing process?

Our photo cards are professionally processed, glossy or matte photographs, printed on Fuji Crystal Archive Paper. We use state-of-the-art Fuji Frontier digital printers designed for professional photofinishers. The exposed photographic paper is chemically processed in the same way as in traditional photo lab, meaning you get the same high quality look from your digital images as you would from a 35mm camera. Because they are professionally processed photographs, your product will have the same quality and long-lasting archival properties as all of your traditional photographs. Photos printed on an inkjet, laser, or photo quality printer often begin to fade and lose their colors and depth within as few as 5 to 10 years. However, our photo cards will remain colorful and stable for generations to come. For our photo magnet products we use a professional photo printer that prints on our thick 20 mil glossy magnetic media. Though the magnets are flexible, they are not thin magnetic paper that you will find at your local office supply or craft store.

I love the "look" of one of the designs, but the font and wording choice on another...can I mix and match to get the perfect one?

Yes! Please do not limit yourself by feeling as though you have to just love one of our designs...we can mix and match ideas, wording, fonts, colors, and such to create the most unique one for you!

I am so excited about this order...how long will my order take to process and deliver?

After you make your purchase you will be immediately emailed a link to where you will be able to upload your images and supply us with the statistics and wording for your product design. Once you have submitted all the necessary information, we will begin designing your proof. With our online client login system you will be automatically notified when your proof is available for you to view, usually within 1-2 business days of the information being received. Once you have checked off "approval" for the final proof, your product will be sent to print. Products will ship in approximately 5 business days from proof approval. We typically ship USPS Priority Mail which is 2-3 business days to most locations. It is a possibility that rush orders may be accommodated at no additional charge. Please email us prior to ordering if you need to request that service.

I am ready to purchase...what payment methods do you accept?

We accept Visa and Mastercard payments processed through a secure page on our website. We also accept personal checks or money orders through US mail. Personal checks will be held for 10 days and must clear before work begins.

I need help with wording...can you make any suggestions?

We have found that the best advice on wording is found on www.verseit.com. Please visit their site for many wording suggestions for all occasions. If you still are having trouble coming up with the perfect phrase we will work together to create the ideal wording design.

We are on a budget...do all of your products take normal one-stamp postage?

Almost all of our products require only one-stamp postage, with the exception of the square announcements and invitations (i.e. Baby Bella Announcements). Please check with your local post office or visit usps.com for current postage rates to mail square envelopes.

I have so much to do with this event...can I have my envelopes shipped to me early?

Absolutely! Especially in the case with weddings and birth announcements, it is helpful to have your envelopes ahead of time. These will ship within two business days of the order being received. The additional charge for this service is $5.00 and envelopes will be shipped USPS Priority Mail. You will have the ability to order envelopes early when you add products to your shopping cart.

I can't wait to see the final product...what shipping method do you use?

We use USPS Priority Mail shipping service (2-3 day delivery time). On occasions, especially when accommodating large orders, we will ship FedEx Ground. Please email us if you would like to inquire about overnight service for an additional charge.

I live outside the United States but I want to order...do you ship internationally?

Our shipping rates listed on the website are only for United States and Canadian shipping. Yes, we will ship internationally, but please email us prior to ordering to inquire about the additional shipping and handling rates.

I just can't decide which presentation style to order, the flat photo card or the mounted photo card...do you offer samples of your products?

Of Course! For a charge of $5.00 we will send you a sample packet which will include a 4x6 PhotoCard, a 5x7 PhotoCard and a Mounted PhotoCard. Click here to order our sample packet.

The prices are as great as the designs...do you ever offer promotional discounts on your products?

Occasionally we will offer promotions and coupons. You can subscribe to our free newsletter by sending us an email on our contact page. This will keep you up to date on these offers.

I have color photos, but I love the look of black and white or sepia...can you change the coloring in photos?

Yes, we can change any color photos to black and white or sepia coloring. We can also do minor "repair work" on your photos as well such as removing blemishes.

I want to get the best photo quality possible...what do you recommend for submitting my photos?

Please understand that the higher the image quality of the picture you submit is directly related to how the picture will print on the cards. Recommendations for scanning are to use nothing smaller then a 4x6 print at a minimum of 150 dpi. If using a digital camera, please use one with at least 2.1 mega pixels set at highest quality. If you do not have a scanner or a digital camera another option would be to have your regular film developed and to ask for a Photo CD of your pictures, or if you prefer, and the deadlines allow, you may send us your picture via USPS mail, and we will scan it in for you. Also visit our photo tips to view some of the wonderful tips from Kodak.com

I want to make sure that the coloring I see on the proof is the same as what it will be in person...is it going to be an exact match to what I see on my computer monitor?

Please keep in mind that every computer monitor has different color calibration and your order may or may not be the exact color variations that you see on your monitor. Also, because NoteCards and Pressed PhotoStock Cards are printed on a offset printing press, the color tones may vary slightly from the photo paper prints. If you are concerned about the coloring, please request a free hardcopy proof (on all photo paper cards) to be mailed to you for your approval before your entire order is printed. There is a $15.00 fee for a hard copy proof of all press printed products.

I had my photos taken by a professional photographer...can I still use them for my design?

Yes, please fill out the photographer's release we provide to you on our website. It is also acceptable for the photographer to give us their own release form. If this form is not sent with your order, we will assume that the photograph is your own property and legally yours to reproduce. There are copyright laws that protect the images of professional photographers, and any misuse of the images is strictly prohibited.

I approved the proof, but when I received the products there was an error...what do I do?

If the error was our fault (i.e. the final product was different than the approved proof) we will reprint at absolutely no charge to you. If however the error was yours or you left something out, we will still be happy to reprint them for you but we will charge you again and discount the order 25%. You will still need to pay the shipping.

I know I will love my order...but what is your refund policy?

There are no refunds on these custom orders - all sales are final. We take pride in carefully retouching, proofing, and printing each order and have built Simply to Impress Custom Designs with customer satisfaction as our number one priority. You may request a free hard copy on any size order but strongly suggest that you have a hard copy mailed to you for orders of 75 or more cards. You are encouraged to have a few people proof read the proof before you approve it. After all- each of us are human- and therefore mistakes can be made. Please help us avoid any errors by thoroughly looking over your product proof. When you submit your payment, the sale has taken place; at that point there are no refunds.

I am a photographer interested in carrying the simplytoimpress.com line...do you have a photographer program?

Yes, we do. Please click here to send us an email and we will provide you with further information.

These would make a great baby shower gift...do you offer gift certificates?

Yes, we do! We have gift certificates available in any amount over $50.